Welcome to our Help & FAQs section! Below you'll find answers to some common questions about our products, services, and policies. If you can't find the information you're looking for, please don't hesitate to contact our customer support team.

 

1. How do I place an order?

To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, proceed to the checkout page where you'll enter your shipping and payment information. After confirming your order, you'll receive an order confirmation email. 

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can select your preferred payment method during checkout.

3. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery through our website or the courier's tracking portal.

4. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theliquidators1969@gmail.com. I will tell you the process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theliquidators1969@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theliquidators1969@gmail.com.

5. How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at theliquidators1969@gmail.com. or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

6. Are your products authentic?

Yes, we guarantee the authenticity of all the products we sell on our website. We source our products directly from reputable suppliers and manufacturers to ensure the highest quality and authenticity.

7. How do I create an account?

You can create an account on our website by clicking on the "Sign Up" or "Create Account" link at the top of the page. Follow the prompts to enter your information and set up your account. With an account, you can track your orders, save your shipping addresses, and more.